Refund & Return Policy
We offer a 30-day no questions asked guarantee. When you reach out within 30 days of placing your order, we’ll issue a refund or send you a replacement item—your choice. Please view the Domestic Guarantee specifications below to learn more. Be advised that all orders will be reviewed and a return may be required before compensation can be processed. Visit the Returns and Exchanges portion of our policy page for return instructions.
To complete your return, we require a receipt, or invoice number from Huggibles.com, or other proof of purchase directly from Huggibles.
Domestically Shipped Orders (USA)
In the event that a domestic customer is unsatisfied with their item(s) and reaches out within 30 days of the original purchase date, they shall have the option to receive either a refund (excluding the original shipping cost) or one (1) replacement order of equal value to the original. Return shipping costs must be paid by the customer. Should a customer choose to receive a replacement order, they cannot later request a refund for the original order, as each order will only be compensated one (1) time.
In the event that a customer does not receive an order placed on Huggibles.com and shipped domestically, Huggibles will either reship or refund the order. If an order does not arrive within seven (7) USPS working days after the order was shipped, the customer must notify Huggibles within 30 days of the original purchase date to qualify for compensation. Huggibles will compensate—either by refund or reshipment—customers only once (1) per order. Please note: Huggibles will not compensate customers for orders not received after the second attempt to ship.
In the event that an item(s) was missing from a domestically shipped order, and we are informed within 30 days of purchase, the customer shall be sent the missing item(s) or be refunded the price of the item(s).
In the event that a customer receives a defective item(s) in a domestically shipped order and reaches out within 30 days of the original purchase date, the customer shall have the option to receive either a full refund , or one (1) replacement order including an item(s) of equal value to the original. Return shipping costs shall be paid by the customer. Please note: customers will only be compensated once (1) per original order.
Internationally Shipped Orders
We currently do not ship orders internationally.
All refunds are processed in US dollars using the original method of payment and can only be processed once. Please allow 3-5 business days for your refund to be reflected on your statement. In lieu of a refund, you may request a store credit for purchases made on Huggibles.com.
We usually ship within 24 business hours of receiving your order and always within 48 business hours of receiving your order. Please allow extra time for fulfillment on weekends and holidays. Transit time from that point is determined by the method of delivery chosen at checkout.
Late or missing refunds
If a refund does not reflect on your account in 3-5 business days, contact your credit card company or financial institution. It may take some time before your refund to be processed and posted. If the refund is still outstanding after contacting your credit card vendor and/or financial institution and waiting the allotted time for a refund to reflect on your account, please contact us at contact@Huggibles.com.